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Delivery management > Governance layers

An effective governance structure ensures clients that their globalization initiatives remain aligned with overall corporate strategy. It enables the organization to manage expectations and communications between its internal constituents and service providers. Ultimately, governance body should be established across three layers in order to craft successful relationships between stakeholders:
  • Alignment - compliance of service globalization initiatives with corporate goals
  • Organization - coordination and control between the various process owners
  • Operations - ensuring adherence to expected performance and service levels