Delivery management > Contract management
Once a client and a supplier have decided to enter into an outsourced offshore relationship, managers should take actions that increase the chances of success and ensure contractual compliance:
- Good contract governance with periodic reviews is important and will preempt issues relating to questions on areas of responsibility, work processes, or performing delivery
- Formal contract should be thought of as a framework for less-formal interactions between the two organizations
- Parties should be willing to make changes to their organizational forms that will enhance the benefits of investment in relationship-specific assets
- They apply the terms of the contract from the beginning. Especially, they transcribe legal terms into a comprehensive project documentation applicable to all stakeholders
- They build ad-hoc communication plan and promote individuals loyalty and collaborative approach
- They set up consistent compliance meetings as regular check points, with report on both contractual changes and benefits from tailored relationship